Todas las conversaciones del despacho — WhatsApp, correo, teléfono y web — en un solo lugar
La Bandeja de entrada reúne todas las conversaciones del despacho — WhatsApp, correo, teléfono y chat web — en una sola vista con tres zonas: la lista de conversaciones a la izquierda, el hilo de mensajes en el centro y el panel del contacto a la derecha, con los datos del contacto, lo programado, los elementos de trabajo y los archivos.
Responder — envía el mensaje al cliente por su canal.
Nota interna — visible solo para tu equipo; escribe @ para mencionar a un compañero.
Con el botón Asistente IA puedes pedir un Borrador de respuesta, Mejorar redacción, Acortar, Formalizar o Traducir al inglés.
En WhatsApp, si han pasado más de 24 horas desde el último mensaje del cliente, la ventana se cierra y solo puedes contactar mediante Enviar plantilla.
Desde el menú contextual de cada fila puedes marcar la conversación como leída o no leída, copiar su enlace o eliminarla.Selecciona varias conversaciones para actuar en bloque: marcar leídas o no leídas.
Cada mensaje muestra su estado: Enviando, Enviado, Entregado, Leído o Fallido (con opción de Reintentar). Los mensajes escritos por la IA, una automatización o un flujo de trabajo llevan su propia etiqueta, para que siempre sepas quién escribió qué.
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