Skip to main content
Connect the firm’s WhatsApp Business number so messages land in the Inbox and are handled by the agent you choose.

​
Connect your number

1

Add the address

Go to Settings → Integrations, section Channel routing, and click Add address.
2

Configure the number

Choose WhatsApp, enter the number with country code (e.g. +34 612 345 678) and, under Route to agent, pick who handles that number (or No agent — manual only).
3

Create the mapping

Click Create mapping, then Connect WhatsApp on the new row.
4

Complete Meta's setup assistant

The WhatsApp Business (Meta) setup assistant opens. There are two modes: a dedicated number (your own SIM, SMS verification) or coexistence with the WhatsApp Business app you already use.
5

Check the status

When you finish you’re back in Juryo and the row shows WhatsApp linked.
If the status changes to Expired or Disabled, click Reconnect.

​
The 24-hour window

WhatsApp only allows free-form messages during the 24 hours after the client’s last message. After that, only Meta-approved templates can be sent. On the number’s row (sliders icon) you choose the default templates:
  • Agent reply — the one the AI uses when the window is closed.
  • Manual reply — the one you send from the Inbox via Template.

​
Day to day

Messages arrive in the Inbox with their channel marked as WhatsApp. The agent replies according to its configuration, and you can step in at any time.