Channels
Three global channels, each with its switch: In-app, Email and Slack. Turn a channel off to silence all its notifications at once.Per category
Each category can be toggled per channel:- Approvals — agent actions awaiting your review: drafts and ticket resolutions.
- Conversations — new contacts, messages, assignments, unanswered conversations, and completed or escalated calls.
- Pipeline updates — leads qualified, contract sent, won, lost and no-shows.
- Appointments — bookings, cancellations and reschedules.
- Tasks — assignments and upcoming deadlines.
- Matters — matter progress and processed documents.
- Weekly recap — the pipeline recap by email.