Voice & calls

The voice agent answers the firm’s phone: it takes inbound calls, places outbound calls when you ask, and leaves every call logged with a summary, analysis and transcript.

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The call log

The Calls screen shows the firm’s indicators — Total Calls, Avg Duration, Inbound Rate, Completed — and the last 7 days’ volume. You can search by name or phone and filter by Inbound / Outbound and by status (Completed / Failed). Each row shows the type, caller, agent, status, duration and date, with a button to play the recording.

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A call’s detail

Opening a call shows:

• The AI-generated Summary.
• The automatic analysis: intent (New inquiry, Appointment, Complaint, Billing…), sentiment, whether it was Successful or Unsuccessful, whether Escalation was requested, and the Action required notice when something falls to you.
• The Transcript, synced with the audio, including the tools the agent used during the call.
• Download Recording.

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Outbound calls

Click New Call, choose the Voice Agent (you’ll see its assigned number), search for the contact or type a number, and click Start Call. The call begins immediately and appears in the log when it ends.

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Activate or pause the agent

Voice Settings holds the Agent Status, with a switch to activate or pause it instantly. The phone number and the agent’s technical configuration are set up with your Juryo contact.