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Connect the firm’s email so incoming messages appear in the Inbox, answered by the agents you list on that mailbox.

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Connect a mailbox

1

Add the address

Go to Settings → Integrations, section Channel routing, and click Add address.
2

Configure the mailbox

Choose Email and enter the firm’s address (e.g. hello@yourfirm.com). Under Agents on this address, pick the agents that may answer on that mailbox, in order (or No agent — manual only).
3

Create the mapping

Click Create mapping, then Connect Gmail on the new row.
4

Authorize with Google

Authorize access with your Google account. On return, the row shows Gmail linked.
If the status changes to Expired, click Reconnect.

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How it works

  • Incoming email to that address creates or continues conversations in the Inbox, with the channel marked as email.
  • When you reply from Juryo, the message goes out from the connected address (you’ll see Send from in the composer).
  • You can have several addresses, each with its own agents — for example, info@ listing the qualifying agent and clients@ listing customer service.
Connecting Gmail here also enables Import from Gmail in Contacts.