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The widget shows a floating button on your site that opens a chat with the firm’s agent. Visitors type, the agent replies in real time, and the conversation lands in your Conversations inbox like any other channel.

1. Get your key

In the platform, go to Settings → Integrations → Channels and add a channel of type Widget (API). This generates a publishable key with the format pk_live_…. The key identifies your firm: it is designed to be visible in your page’s source.

2. Add the script

Paste this line before the closing </body> tag on your site:
That’s it — the chat button appears in the bottom-right corner.

Customization

Every attribute is optional except data-key: Full example:

Behavior

  • The chat only loads when a visitor first opens it — the script adds no weight to your page load.
  • The Escape key closes the panel.
  • On screens narrower than 480px the chat goes full-screen.
  • If the script is accidentally included twice, it initializes only once.
  • Visitors are anonymous until they identify themselves during the conversation.