1. Get your key
In the platform, go to Settings → Integrations → Channels and add a channel of type Widget (API). This generates a publishable key with the formatpk_live_…. The key identifies your firm: it is designed to be visible
in your page’s source.
2. Add the script
Paste this line before the closing</body> tag on your site:
Customization
Every attribute is optional exceptdata-key:
| Attribute | Description | Default |
|---|---|---|
data-key | The channel’s publishable key (required) | — |
data-name | Firm name, shown in the chat header | — |
data-title | Accessible title for the panel | data-name or “Chat” |
data-color | The widget’s primary color, in hex | #053531 |
data-privacy-url | The firm’s privacy policy, linked in the welcome disclaimer (must be https://) | — |
data-position | Side of the screen: right or left | right |
Behavior
- The chat only loads when a visitor first opens it — the script adds no weight to your page load.
- The
Escapekey closes the panel. - On screens narrower than 480px the chat goes full-screen.
- If the script is accidentally included twice, it initializes only once.
- Visitors are anonymous until they identify themselves during the conversation.

