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The Inbox brings every conversation in your firm — WhatsApp, email, phone and web chat — into a single view with three zones: the conversation list on the left, the message thread in the center, and the contact panel on the right, with the contact details, scheduled items, work items and files.

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Find what you need

  • Segment tabs: All, Mine and Contact waiting.
  • The Search conversations box.
  • Filters by read state, channel, assignee, matter, case type and contact tags.

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Reply to a client

The composer has two modes:
  • Reply — sends the message to the client on their channel.
  • Internal note — visible only to your team; type @ to mention a teammate.
The AI assist button offers Draft reply, Improve writing, Make shorter, Make formal and Translate to English.
On WhatsApp, if more than 24 hours have passed since the client’s last message, the window closes and you can only reach them via Template.

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Organize and manage

From each row’s context menu you can mark a conversation read or unread, copy its link or delete it. Select several conversations to act in bulk: mark read or unread.

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Delivery statuses

Every message shows its status: Sending, Sent, Delivered, Read or Failed (with a Retry option). Messages written by AI, an automation or a workflow carry their own label, so you always know who wrote what.