> ## Documentation Index
> Fetch the complete documentation index at: https://docs.juryo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# WhatsApp

> Connect the firm's WhatsApp Business number and let your agent handle it

Connect the firm's WhatsApp Business number so messages land in the **Inbox** and are handled by the agent you choose.

## Connect your number

<Steps>
  <Step title="Add the address">
    Go to **Settings → Integrations**, section **Channel routing**, and click **Add address**.
  </Step>

  <Step title="Configure the number">
    Choose **WhatsApp**, enter the number with country code (e.g. `+34 612 345 678`) and, under **Route to agent**, pick who handles that number (or **No agent — manual only**).
  </Step>

  <Step title="Create the mapping">
    Click **Create mapping**, then **Connect WhatsApp** on the new row.
  </Step>

  <Step title="Complete Meta's setup assistant">
    The WhatsApp Business (Meta) setup assistant opens. There are two modes: a **dedicated number** (your own SIM, SMS verification) or **coexistence** with the WhatsApp Business app you already use.
  </Step>

  <Step title="Check the status">
    When you finish you're back in Juryo and the row shows **WhatsApp linked**.
  </Step>
</Steps>

If the status changes to **Expired** or **Disabled**, click **Reconnect**.

## The 24-hour window

WhatsApp only allows free-form messages during the 24 hours after the client's last message. After that, only Meta-approved **templates** can be sent.

On the number's row (sliders icon) you choose the **default templates**:

* **Agent reply** — the one the AI uses when the window is closed.
* **Manual reply** — the one you send from the Inbox via **Template**.

## Day to day

Messages arrive in the [Inbox](/en/help/inbox) with their channel marked as WhatsApp. The agent replies according to its configuration, and you can step in at any time.