> ## Documentation Index
> Fetch the complete documentation index at: https://docs.juryo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Inbox

> Every firm conversation — WhatsApp, email, phone and web — in one place

The **Inbox** brings every conversation in your firm — WhatsApp, email, phone and web chat — into a single view with three zones: the conversation list on the left, the message thread in the center, and the Copilot rail on the right.

## Find what you need

* Segment tabs: **All**, **Unassigned**, **Mine**, **Mentions**, **Drafts**, **Starred** and **Closed**.
* The **Search conversations** box.
* **Filters** by channel, priority, assignee, status, matter, case type and tags — plus quick toggles like *Has draft* or *Not linked*.

## Reply to a client

The composer has two modes:

* **Reply** — sends the message to the client on their channel.
* **Internal note** — visible only to your team; type `@` to mention a teammate.

The **AI assist** button offers **Draft reply**, **Improve writing**, **Make shorter**, **Make formal** and **Translate to English**. You can also **Attach** files.

<Note>
  On WhatsApp, if more than 24 hours have passed since the client's last message, the window closes and you can only reach them via **Template**.
</Note>

## Review AI drafts

When the assistant prepares a reply you'll see the banner **AI draft · review before sending**, with **Use draft** to load it into the composer or **Dismiss**. Nothing is sent without your approval when the conversation requires review.

The **Copilot** rail also:

* Generates a **Summary** of the conversation as it grows.
* Proposes a **Suggested reply** you can regenerate, shorten, formalize or translate.
* Flags the **Suggested next step** (e.g. "Send a first response") with a **Do it** button.
* Suggests actions: update the matter stage, create a matter from the thread, book a consultation, generate a fee proposal or add the contact.

## Organize and manage

From the thread header or each row's context menu you can:

* **Assign** the conversation to a teammate (or **Assign to me**).
* **Close**, **Reopen**, **Star**, **Archive** or **Delete**.
* **Add tag** and change the **Priority**: Urgent, High, Normal or Low.
* **Open or create matter** to link the conversation to a matter.

Select several conversations to act in bulk: mark read or unread, assign, close or archive.

## The side panel

Five tabs accompany every conversation:

* **Copilot** — summaries, suggested replies and next steps.
* **Service ticket** — the request's state: *Awaiting a lawyer*, *With you*, *Assistant is handling* or *Closed*, with its priority, stage, area and first-response status (Met, Pending or Overdue).
* **Details** — contact, channel, opportunity, appointment, linked matter and assignee.
* **Files** — the conversation's attachments; they also appear in the linked matter.
* **Activity** — the full history of what happened.

## Delivery statuses

Every message shows its status: Sending, Sent, Delivered, Read or Failed (with a **Retry** option). Messages written by AI, an automation or a workflow carry their own label, so you always know who wrote what.