> ## Documentation Index
> Fetch the complete documentation index at: https://docs.juryo.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Agents

> Your automated team: what each agent does and how to configure it

**Agents** is your automated team: AI assistants that handle WhatsApp, email, phone and web on the firm's behalf, supervised by you.

## The roles

* **Qualifying** — greets new contacts, understands their case and updates the pipeline stage automatically.
* **Sales** — follows up on opportunities: proposals and reminders.
* **Onboarding** — collects documentation when a matter opens.
* **Customer Service** — questions and requests from clients with open matters; creates and resolves [tickets](/en/help/tickets).
* **Collections** — payment reminders; stops automatically when payment is received.
* **Voice** — answers the firm's phone ([Voice & calls](/en/help/voice-and-calls)).

An **orchestrator agent** also routes each conversation to the right specialist — you don't need to choose.

Each card shows the status — **Hired** (active) or **Available** — its runs and last activity. Activating new agents is arranged with your Juryo contact.

## Configure an agent

Open an active agent and go to the **Settings** tab:

* **Name** — how the agent introduces itself.
* **Require outbound approval** — with this on, a team member must approve messages (email, WhatsApp) before they're sent.
* For voice agents, additionally: the **Greeting** (the first thing it says when the call connects) and **Speech Recognition Keywords** (proper names or terms it must get right).

## Follow its activity

The **Activity** tab shows **Contacts Served**, **Messages Handled**, **Avg Response Time** and **Success Rate**, alongside each run's detail: contact, channel, outcome and time.

<Note>
  How an agent behaves in each situation — how far it can go and what needs approval — is defined in [Protocols](/en/help/protocols).
</Note>